Services will cover desktops, laptops and printers and peripherals of client organization. |
 |
Problem diagnosis and hardware support. |
 |
Problem diagnosis, hardware support and problem rectification for all laptops covered under AMC . |
 |
Diagnosing the problem and resolving it as per the severity level assigned to. |
 |
Support for OS and other system software. |
 |
Resolving network connectivity problems at the client end. |
 |
Email client support |
 |
Resolving mail software related issues |
 |
Problem diagnosis, support and resolution for peripherals such as mouse/ monitors / cables and network cards. |
 |
Printers at all locations as defined in the scope will be covered under comprehensive AMC. |
|
|
|
|